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When coming to Russia to study, it's important to know how to act in an emergency. This guide contains all the key emergency service contacts, rules for calling for help, and useful tips.
Main Emergency Numbers
In Moscow, as throughout Russia, unified numbers are used to call for help:
| Service | Number | When to Call |
|---|---|---|
| Police | 102 (mobile), 02 (landline) | Theft, assault, conflicts, lost documents |
| Ambulance | 103 (mobile), 03 (landline) | Injuries, sudden health deterioration, poisoning |
| Fire Service & Emergency Ministry | 101 (mobile), 01 (landline) | Fire, gas leak, accidents |
| Gas Service | 104 (mobile), 04 (landline) | Smell of gas in an apartment |
| Unified Emergency Number | 112 | Any emergency (works even without a SIM card) |
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How to call?
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What to Do in Different Situations?
Health Problems (Ambulance - 103)
- If you or someone nearby feels unwell (high fever, chest pain, injury), call 103.
- Speak clearly:
- Address (street, building, entrance, floor, door code).
- What happened (e.g., "Severe chest pain," "Temperature 39°C").
- Your name and phone number.
- If you feel unwell but it's not critical, you can go to the student clinic.
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Fire or Gas Leak (101 or 104)
- In case of fire:
- Leave the premises immediately.
- Call 101, state the address.
- Do not use the elevator!
- If you smell gas:
- Do not turn on lights or electrical appliances!
- Open windows, leave the apartment.
- Call the gas service (104).
Police (102) – If you are in danger or have been a victim of a crime
- When to call:
- You have been robbed; your phone/documents were stolen.
- Someone is threatening or attacking you.
- You lost your passport or migration card (this is important for foreigners!).
- What to tell the operator:
- "I was robbed / my phone was stolen, I am at [address]."
- Description of the criminal (if you saw them).
- After the call, wait for the police – you will need to file a report.
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Lost Documents (passport, migration card, student ID)
- Contact the police (102) – file a report about the loss.
- Inform your university – the international office will help with restoration.
- Visit your country's embassy – to get a new passport.
Other Important Contacts
Consular Support (Your Embassy in Moscow)
Find out your embassy's contacts and save them in your phone.
Find out your embassy's contacts and save them in your phone.
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Psychological Help Service
051 (24/7, free) – if you need support.
8 (495) 637-70-70 (Moscow Psychological Help Service).
051 (24/7, free) – if you need support.
8 (495) 637-70-70 (Moscow Psychological Help Service).
Support for International Students
Contact the international department of your university – we can help in difficult situations.
Contact the international department of your university – we can help in difficult situations.
Safety Tips
Save all emergency numbers in your phone (it's better to add them to speed dial).
Find out the nearest clinics and police stations near your home.
Always carry a copy of your passport and migration card (keep the originals at home).
In case of a conflict – call 112 or 102, do not try to solve the problem yourself.
